Customers may return unused or unopened products within 15 days of receipt with no product restocking charges. Should a customer be unsatisfied with a product purchased from AllerAir, the customer may return or exchange the product within 30 days. All opened units are subject to a 25% restocking charge. Filters are NOT to be returned with any used or open unit.
Return shipping costs and obligatory insurance are the sole responsibility of the customer. AllerAir will examine merchandise upon receipt; should the product be damaged, it will be the customer's responsibility to pay for the damages. Should the product be found in its original working and physical condition, the customer's account will be credited. No exchanges or returns will be allowed after 30 days. Any order discrepancies must be communicated to AllerAir within 10 days of receiving the order.
In order to prevent possible transport damages and to secure your rights to exchange products, products must be returned packaged exactly as they were shipped. As such, the product must be returned to AllerAir in its original packaging, and insured accordingly, at the customer's expense. Should damage to the product incur as a result of not abiding to this condition, AllerAir may charge the customer for repairs to the product.
All exchanged or returned products must have a RA (Return Authorization) number, which must be clearly listed on the outside of the box or on the return label, otherwise the shipment will be refused by AllerAir and returned to the customer.
* In the event of a product return, the original product packaging is required. If you require replacement product packaging, AllerAir will ship you the shipping box for a nominal fee.