Keep All Original Product Packaging
Customers may return unused or unopened products within 15 days of receipt with no product restocking charges. An RMA must be issued by AllerAir.
Should a customer be unsatisfied with an air purifier purchased from AllerAir, the customer may return the unit within 30 days. All boxes and or units subject to a 25% restocking charge. Filters are not returnable/non-refundable as they may contain contaminants. We only supply new filter materials.
Unopened filters, sealed in their original shipping box may be returned within 15 days of receipt with no product restocking charges. Due to health and safety concerns and possible contact with viruses, bacteria, smoke, allergens and other air pollutants, we are unable to accept filters that have been opened.
Return shipping costs and obligatory insurance are the sole responsibility of the customer. AllerAir will examine merchandise upon receipt; should the product be damaged, it will be the customer's responsibility to pay for the damages. Should the product be found in its original working and physical condition, the customer's account will be credited. No exchanges or returns will be allowed after 30 days. Any order discrepancies must be communicated to AllerAir within 10 days of receiving the order.
In order to prevent possible transport damages and to secure your rights to exchange products, products must be returned packaged exactly as they were shipped. As such, the product must be returned to AllerAir in its original packaging, and insured accordingly, at the customer's expense. Should damage to the product incur as a result of not abiding to this condition, AllerAir may charge the customer for repairs to the product.
All exchanged or returned products must have a RA (Return Authorization) number, which must be clearly listed on the outside of the box or on the return label, otherwise the shipment will be refused by AllerAir and returned to the customer.
* In the event of a product return, the original product packaging is required. If you require replacement product packaging, AllerAir will ship you the shipping box for a nominal fee.
* Due to cancellation in whole or in part for orders requiring a deposit (5 units or greater), the deposit is not refundable, however the equivalent in value of the deposit as calculated per the manufacturer's suggested retail price of the units may be supplied at the sole discretion of the manufacturer. All customized orders are non- returnable.
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